| Job Title |
Technical Support Specialist |
| Job Description |
Performs Any Combination Of Following Duties To Provide
Technical Support To Workers In Information Processing
Departments: Develops Work Goals And Department Projects.
Assigns And Coordinates Work Projects, Such As Converting To
New Hardware Or Software. Designates Staff Assignments,
Establishes Work Priorities, And Evaluates Cost And Time
Requirements. Reviews Completed Projects Or Computer Programs
To Ensure That Goals Are Met And That Programs Are Compatible
With Other Programs Already In Use. Evaluates Work Load And
Capacity Of Computer System To Determine Feasibility Of
Expanding Or Enhancing Computer Operations. Makes
Recommendations For Improvements In Computer System. Reviews
And Tests Programs Written By Programmer-analyst (profess. &
Kin.) 030.162-014 Or Computer Programmer (profess. & Kin.)
030.162-010 To Ensure That Programs Meet Objectives And
Specifications. Consults With Quality Assurance Analyst
(profess. & Kin.) 033.262-010 To Ensure That Program Follows
Establishment Standards. Modifies, Tests, And Corrects Existing
Programs. Evaluates And Tests Vendor-supplied Software Packages
For Mainframe Computer Or Microcomputers To Determine
Compatibility With Existing System, Ease Of Use, And If Software
Meets User Needs. Enters Commands Into Computer To Place
Programs In Production Status. Inactivates, Individually Or In
Combination, Each Component Of Computer System, Such As Central
Processing Unit, Tape Drives, And Mainframe Coolers. Tests
Computer System To Determine Criticality Of Component Loss.
Prioritizes Importance Of Components And Writes Recommendations
For Recovering Losses And Using Backup Equipment. Assists User
To Resolve Computer-related Problems, Such As Inoperative
Hardware Or Software. Trains Workers In Use Of New Software Or
Hardware. Reads Technical Journals Or Manuals And Attends
Vendor Seminars To Learn About New Computer Hardware And
Software. Writes Project Reports And Documentation For New Or
Modified Software And Hardware.
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