| Job Title |
Supervisor, Telephone Information |
| Job Description |
Supervises And Coordinates Activities Of Workers Engaged In
Giving Bus Service Information, By Telephone, To Callers For
Motor Transportation Company: Confers With Management And
Examines Past Activity Records To Project Staffing, Budget, And
Equipment Requirements, Performing Duties As Described Under
Supervisor (clerical) Master Title. Issues Oral And Written
Instructions On Schedule Changes And Rates To Keep Workers
Informed And Maintain Accuracy Of Information Given To Public.
Monitors Telephone Conversations Between Workers And Callers To
Evaluate Technical Accuracy. Reads Telephone Operator's Meter To
Determine Volume Of Calls Handled And Hourly Total Of Lost Calls
To Compile Record For Planning Purposes. Conducts Classroom And
On-the-job Training To Maintain And Improve Service Standards.
Submits Reports, As Required, To Provide Information For
Accounting Department.
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