| Job Title |
Supervisor, Order Takers |
| Job Description |
Supervises And Coordinates Activities Of Workers Taking
Customer Orders For Products And Merchandise By Telephone, Mail,
Or In Person: Monitors Order Clerks (clerical) To Evaluate
Order-taking Performance And To Assist In Responding To Customer
Inquiries And Complaints. Consults With Sales, Technical,
Shipping, Or Administrative Staff And Telephones Or Writes
Letters To Answer Or Advise Customer. Reviews Completed Orders
For Errors Or Omissions. Trains Order Clerks (clerical) In
Order-taking Procedures And Customer-relations Techniques, And
Advises Workers Of New Or Revised Information On Products Or
Merchandise, Such As Product Capability, Pricing, Credit,
Warranties, And Shipping. Performs Other Duties As Described
Under Supervisor (clerical) Master Title.
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