| Job Title |
Supervisor, Customer-complaint Service |
| Job Description |
Supervises And Coordinates Activities Of Workers Engaged In
Resolving Customer Problems And Complaints Concerning Matters,
Such As Merchandise, Service, And Billing: Reviews
Customer-complaint Correspondence, Notes Any Suggestions, And
Assigns Complaint To Customer-complaint Clerk (clerical)
241.367-014 For Action. Advises Subordinates On Handling
Difficult Customer Complaints, Or May Handle Complaint
Personally. Confers With Other Supervisory Or Managerial
Personnel To Recommend Changes In Order To Avoid Recurring
Customer Complaints. May Explain To Customer By Telephone Or
Letter Action Taken On Complaint. May Follow Up With Customer To
See That Complaint Was Satisfactorily Resolved. May Be
Designated According To Type Of Problem As Supervisor, Lost And
Found (air Trans.; Motor Trans.). Performs Other Duties As
Described Under Supervisor (clerical) Master Title.
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