| Job Title |
Supervisor, Customer Services |
| Job Description |
Supervises And Coordinates Activities Of Workers Engaged In
Servicing And Promoting Shipper Accounts For Parcel-delivery
Firm: Reviews Records Indicating Shipper Parcel Volume, Claims
For Damaged And Lost Parcels, And Deficiencies In Parcel
Preparation For Pickup And Delivery. Discusses Service To
Shippers With Assigned Representatives To Develop Plans Of
Service. Meets With, Or Directs Representatives To Meet With,
Shippers To Resolve Problems In Wrapping And Handling Of Parcels
And Relationships Between Firm's Employees And Shippers. Assigns
Representatives To Solicit Prospective Accounts. Evaluates
Performance And Productivity Of Workers And Reports To
Management. Performs Other Duties As Described Under Supervisor
(clerical) Master Title.
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