| Job Title |
Senior Reservations Agent |
| Job Description |
Supervises And Coordinates Activities Of Workers Engaged In
Reserving Seat Space For Passengers On Scheduled Airline
Flights: Assigns Workers To Tasks In Accordance With Abilities
And Personnel Requirements. Observes Work Procedures, Monitors
Telephone Calls, And Reviews Completed Work To Ensure Adherence
To Quality And Efficiency Standards And To Rules And
Regulations. Directs, Explains, And Demonstrates Improved Work
Practices And Procedures To Attain Efficient Utilization Of
Personnel. Writes Revisions To Procedure Guides And Memoranda
Describing Changes In Reservations Methods, Flight Schedules,
And Rates. Records Teletypewriter Messages And Telephones
Passenger Service Personnel To Obtain Information Regarding
Flight Cancellations And Schedule Changes And To Determine
Disposition Of Passengers Holding Reservations On Cancelled Or
Rescheduled Flights. Posts Flight Schedule Changes And Passenger
Disposition Information On Bulletin Board, And Directs Staff To
Telephone Passengers To Notify Of Schedule And Reservation
Changes. Performs Other Duties As Described Under Supervisor
(clerical) Master Title.
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