| Job Title |
Referral-and-information Aide |
| Job Description |
Receives Callers And Responds To Complaints In Person Or By
Telephone For Government Agency: Questions Callers To Ascertain
Nature Of Complaints Against Government Agency; Records
Complaint On Standard Form; And Routes Form To Appropriate
Department Or Office For Action. Contacts Department Or Office
To Which Complaint Was Referred To Determine Disposition.
Contacts Complainant To Verify Data And Follow-up On Results Of
Referral. Compiles Complaint Records, By Category, Department
Office, And Disposition. Notifies Supervisor Of Patterns Of Poor
Provision Of Service. Maintains Up-to-date Reference Materials
And Files.
|
