| Job Title |
Network Control Operator |
| Job Description |
Monitors Data Communications Network To Ensure That Network
Is Available To All System Users And Resolves Data
Communications Problems: Receives Telephone Call From User With
Data Communications Problem, Such As Failure Of Data To Be
Transmitted To Another Location. Reviews Procedures User
Followed To Determine If Specified Steps Were Taken. Explains
User Procedures Necessary To Transmit Data. Monitors Modems And
Display Screen Of Terminal To Mainframe Computer To Detect Error
Messages That Signal Malfunction In Communications Software Or
Hardware. Enters Diagnostic Commands Into Computer To Determine
Nature Of Problem, And Reads Codes On Screen To Diagnose
Problem. Attaches Diagnostic Equipment To Phone Line To Learn
If Line Meets Specification. Reads Technical Reference Manuals
For Communications Hardware And Software To Learn Cause Of
Problem. Instructs User To Enter Specified Commands Into
Computer To Resolve Problem. Calls Service Technician For
Service When Problem Cannot Be Resolved. Enters Operating
Commands Into Computer To Restart Program. Records Number Of
Daily Data Communications Transactions And Number Of Problems
And Actions Taken, Using Computer Terminal. Updates
Documentation To Record New Equipment Installed, New Sites, And
Changes To Computer Configurations. May Inspect Communications
Wires And Cables. May Train Staff And Users To Use Equipment.
May Coordinate Installation Of Or Install Communications Lines.
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