| Job Title |
Microcomputer Support Specialist |
| Job Description |
Installs, Modifies, And Makes Minor Repairs To Microcomputer
Hardware And Software Systems And Provides Technical Assistance
And Training To System Users: Inspects Microcomputer Equipment
And Reads Order Sheet Listing User Requirements To Prepare
Microcomputer For Delivery. Installs Or Assists Service
Personnel In Installation Of Hardware And Peripheral Components,
Such As Monitors, Keyboards, Printers, And Disk Drives On
User's Premises, Following Design Or Installation
Specifications. Loads Specified Software Packages, Such As
Operating Systems, Word Processing, Or Spreadsheet Programs
Into Computer. Enters Commands And Observes System Functions To
Verify Correct System Operation. Instructs User In Use Of
Equipment, Software, And Manuals. Answers Client's Inquiries In
Person And Via Telephone Concerning Systems Operation; Diagnoses
System Hardware, Software, And Operator Problems; And
Recommends Or Performs Minor Remedial Actions To Correct
Problems Based On Knowledge Of System Operation. Replaces
Defective Or Inadequate Software Packages. Refers Major
Hardware Problems To Service Personnel For Correction. Attends
Technical Conferences And Seminars To Keep Abreast Of New
Software And Hardware Product Developments.
|
