| Job Title |
Manager, Front Office |
| Job Description |
Coordinates Front-office Activities Of Hotel Or Motel And
Resolves Problems Arising From Guests' Complaints, Reservation
And Room Assignment Activities, And Unusual Requests And
Inquiries: Assigns Duties And Shifts To Workers And Observes
Performances To Ensure Adherence To Hotel Policies And
Established Operating Procedures. Confers And Cooperates With
Other Department Heads To Ensure Coordination Of Hotel
Activities. Answers Inquiries Pertaining To Hotel Policies And
Services. Greets Important Guests. Arranges For Private
Telephone Line And Other Special Services. May Patrol Public
Rooms, Investigate Disturbances, And Warn Troublemakers. May
Interview And Hire Applicants. May Receive And Process Advance
Registration Payments. May Send Out Letters Of Confirmation Or
Return Checks When Registration Cannot Be Accepted.
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