| Job Title |
Manager, Flight-reservations |
| Job Description |
Directs And Coordinates, Through Subordinate Supervisory
Personnel, Flight Reservation Activities For Certificated
Commercial Or Transport Company: Reviews Flight Reservation
Reports, Statistical Data On Passenger Miles Flown, And Conducts
Comparison Studies On Other Airline Reservations To Develop
Methods And Procedures Designed To Improve Operating Efficiency
And Increase Reservations For Company Flights. Interprets And
Implements, Through Supervisory Personnel, Company Policies And
Procedures Regarding Customer Relations And Contact With Public.
Analyzes Economic Statistics As Applied To Air Transportation
And Other Factors, Such As Weather Conditions, Special Flight
Rates, And Package Deals, To Estimate Future Volume Of Flight
Reservations. Prepares Estimates Of Work Force Required To
Process Work Load And Equipment Requirements In Order To
Formulate Budget Estimate. Reviews Performance Evaluations On
Reservations Personnel And Initiates Personnel Actions As
Required. Schedules Notation Of Worker Assignments To Improve
Capabilities Of Personnel And Develop Worker Overall Knowledge
Of Department Activities. Directs Investigation Of Customer
Complaints Regarding Reservation Services And Prepares
Correspondence Designed To Improve Customer Relations. Endeavors
To Resolve Personnel Grievances And Submits Unresolved
Grievances To Higher Authority.
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