| Job Title |
Manager, Customer Technical Services |
| Job Description |
Directs And Coordinates Activities Of Department In
Manufacturing Establishment Concerned With Providing Customers
Technical Services In Conjunction With Marketing Activities:
Coordinates Technical Liaison Services Between Management,
Production Department, Sales Department, And Customers With
Newly Developed Techniques Or Practices In Processing Company
Products, And To Inform Customers Of New Types, Specifications,
And End-uses Of Products. Confers With Production Department
Managers To Assist In Specific Classification Of Products From
Quality Assurance Position, Report On New Product Or Process
Technology Of Competitors, And To Discuss New Specifications
Required By Customers. Directs Investigation Of Customer
Complaints Regarding Quality, Tolerances, Specifications, And
Delivered Condition Of Products. Records, Analyzes, And Informs
Concerned Personnel Of Production Quality Assurance, And Sales
Departments Of Status And Disposition Of Customer Complaints And
Claims. Negotiates Settlement Of Claims, For Which Company Is
Responsible, Within Limits Prescribed By Management. May Survey
Potential Markets For Increasing Sales.
|
