| Job Title |
Manager, Customer Services |
| Job Description |
Directs And Coordinates Customer Service Activities Of
Establishment To Install, Service, Maintain, And Repair Durable
Goods, Such As Machines, Equipment, Major Appliances, Or Other
Items Sold, Leased, Or Rented With Service Contract Or Warranty:
Reviews Customer Requests For Service To Ascertain Cause For
Service Request, Type Of Malfunction, And Customer Address.
Determines Staff Hours, Number Of Personnel, And Parts And
Equipment Required For Service Call, Utilizing Knowledge Of
Product, Typical Malfunctions, And Service Procedures And
Practices. Prepares Schedules For Service Personnel, Assigns
Personnel To Routes Or To Specific Repair And Maintenance Work
According To Workers' Knowledge, Experience, And Repair
Capabilities On Specific Types Of Products. Arranges For
Transportation Of Machines And Equipment To Customer's Location
For Installation Or From Customer's Location To Shop For Repairs
That Cannot Be Performed On Premises. Keeps Records Of Work
Hours And Parts Utilized And Work Performed For Each Service
Call. Requisitions Replacement Parts And Supplies. May Contact
Service Personnel Over Radio-telephone To Obtain Or Give
Information And Directions Regarding Service Or Installation
Activities.
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