| Job Title |
Customer-service-representative Instructor |
| Job Description |
Conducts Classroom And On-the-job Training For
Customer-service Representatives (tel. & Tel.; Utilities;
Waterworks): Instructs Employees On Company Policies, Systems,
And Routines For Handling Customer Service Requests, Following
Prescribed Training Program. Explains Service Forms And Company
Procedures, Using Training Aids, Such As Tape Recorder, Motion
Picture Films, And Slides. Listens To Or Takes Recordings Of
Trainees Handling Customer Service Calls To Detect Errors.
Discusses Errors And Problems To Improve Techniques In Handling
Calls.
|
