| Job Title |
Customer-service Clerk |
| Job Description |
Performs Any Combination Of Following Tasks In Post Exchange:
Arranges For Gift Wrapping, Monogramming, Printing, And
Fabrication Of Such Items As Desk Nameplates And Rubber Stamps,
And Repair Or Replacement Of Defective Items Covered By
Warranty. Takes Orders For Such Items As Decorated Cakes, Cut
Flowers, Personalized Greeting Cards And Stationery, And
Merchandise Rentals And Repairs. Prepares Special Order
Worksheet. Keeps Record Of Services In Progress. Notifies
Customer When Service Is Completed And Accepts Payment. Acts As
Wedding Consultant (retail Trade). Assists Customers To Select
And Purchase Specified Merchandise [personal Shopper (retail
Trade)]. Keeps Records Of Items In Layaway, Receives And Posts
Customer Payments, And Prepares And Forwards Delinquent Notices
[layaway Clerk (retail Trade)]. Issues Temporary Identification
Cards From Information On Military Records. Approves Customer's
Checks And Provides Check Cashing Service According To Exchange
Policy. Answers Customer's Telephone, Mail, And In-person
Inquiries And Directs Customers To Appropriate Sales Area
[information Clerk (clerical)]. Resolves Customer Complaints And
Requests For Refunds, Exchanges, And Adjustments. Provides
Customers With Catalogs And Information Concerning Prices,
Shipping Time, And Costs.
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