| Job Title |
Customer Service Representative Supervisor |
| Job Description |
Supervises And Coordinates Activities Of Customer Service
Representatives (radio-tv Broad.; Tel. & Tel.; Utilities;
Waterworks) 239.362-014 Engaged In Handling Service Orders And
Telephone Complaints Of Customers: Monitors Service Calls
[service Observer (tel. & Tel.) 239.367-026] To Observe
Employee's Demeanor, Technical Accuracy, And Conformity To
Company Policies. Recommends Corrective Services To Adjust
Customer Complaints. Answers Questions About Service. Keys
Information Into Computer To Compile Work Volume Statistics For
Accounting Purposes And To Keep Records Of Customer Service
Requests And Complaints. Checks Accounting Ledger And Order
Postings For Errors. Performs Other Duties As Described Under
Supervisor (clerical) Master Title.
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