| Job Title |
Customer Service Representative |
| Job Description |
Investigates Customer Complaints Concerning Gas Leakage Or Low
Pressure, And Abnormal Consumption Of Gas Or Electricity By Gas
And Electric Appliances: Ascertains Number And Type Of
Appliances Used On Premises To Determine Rate Of Utility
Consumption. Turns Off Appliances And Observes Gas Or Electric
Meter To Detect Power Leakage. Examines Meter And Appliance
Connections For Defects, Such As Shorts, Grounds, And Loose Pipe
Joints To Determine Power Loss Or Gas Leakage. Covers Gas Pipe
Joints With Soapsuds And Watches For Bubble Formation To
Determine Position Of Leak. Performs Repairs And Adjustments,
Such As Cleaning And Regulating Gas Burner Jets, And Replacing
Defective Meters And Gas Regulators, Using Handtools. Shuts Off
Service And Notifies Repair Crew Of Major Repairs Required, Such
As Replacement Of Underground Pipes Or Electric Wiring. May
Perform Emergency Repairs To Gas Service Pipes Between Gas Main
And Building. May Collect Delinquent Accounts. May Recommend And
Write Specifications For Distribution Changes, Such As House
Wiring, And Relocation Of Poles Or Service Lines, Utilizing
Necessary Right-of-way Grants. May Investigate Illegal Use Of
Gas Or Electricity [gas-meter Checker (utilities); Utilities
Service Investigator (utilities)].
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