| Job Title |
Contact Representative |
| Job Description |
Provides Information And Assistance To Public On Government
Agency Programs And Procedures: Explains Regulations, Agency
Policies, Form Completion Procedures, And Determinations Of
Agency To Advise Individuals Regarding Obtainment Of Required
Documents And Eligibility Requirements For Receiving Benefits.
Analyzes Applications And Information For Benefits, Privileges,
Or Relief From Obligations, Using Knowledge Of Rules,
Regulations, And Precedent Decisions To Determine Qualifications
For Benefits And Privileges Or Liability For Obligations.
Investigates Errors Or Delays In Processing Of Applications For
Benefits And Initiates Corrective Action. May Be Designated
According To Title Of Agency Represented.
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