| Job Title |
Commercial-instructor Supervisor |
| Job Description |
Supervises And Coordinates Activities Of
Customer-service-representative Instructors (tel. & Tel.;
Utilities; Waterworks): Confers With Department Managers To
Determine Training Needs. Determines Training Requirements And
Assists Instructors In Securing Required Training Aids And
Scheduling Classroom Space. Assigns Instructors To Teach
Subjects, Such As Principles Of Supervision, Customer
Interviewing Techniques, Account Collection, And Processing Of
Service And Repair Orders. Monitors (audits) Classes To
Determine Effectiveness Of Instruction And Suggests Methods
Designed To Improve Training Program. Performs Duties As
Described Under Supervisor (clerical) Master Title. Maintains
Records And Compiles Reports Of Training Activities As Required.
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