| Job Title |
Collection Clerk |
| Job Description |
Notifies Or Locates Customers With Delinquent Accounts And
Attempts To Secure Payment, Using Postal Services, Telephone, Or
Personal Visit: Mails Form Letters To Customers To Encourage
Payment Of Delinquent Accounts. Confers With Customer By
Telephone In Attempt To Determine Reason For Overdue Payment,
Reviewing Terms Of Sales, Service, Or Credit Contract With
Customer. Notifies Credit Department If Customer Fails To
Respond. Contacts Delinquent Account Customers In Person
[collector (clerical) 241.367-010]. Records Information About
Financial Status Of Customer And Status Of Collection Efforts.
May Order Repossession Or Service Disconnection, Or Turn Over
Account To Attorney. May Sort And File Correspondence. May
Receive Payments And Post Amount Paid To Customer Account. May
Grant Extensions Of Credit. May Use Automated Telephone Dialing
System To Contact Customers And Computer To Record Customer
Account Information. May Void Sales Tickets For Unclaimed C.o.d.
And Lay-away Merchandise. May Trace Customer To New Address By
Inquiring At Post Office Or By Questioning Neighbors [skip
Tracer (clerical) 241.367-026]. May Attempt To Repossess
Merchandise, Such As Automobile, Furniture, And Appliances When
Customer Fails To Make Payment [repossessor (clerical)
241.367-022]. May Be Designated According To Type Of
Establishment As Bank-credit-card-collection Clerk (financial);
Department-store-collection Clerk (retail Trade); Hospital
Collection Clerk (medical Ser.); Utility-bill-collection Clerk
(clerical).
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