| Job Title |
Account-information Clerk |
| Job Description |
Keeps Accounting Records And Compiles Information Requested By
Customer And Others Pertaining To Customer Accounts: Keeps
Records And Prepares Report Of Meters Registering Use Of Gas- Or
Electric-power, Showing Results Of Investigations And Amounts
Recovered Or Lost. Prepares Lists And Enters Charges And
Payments To Customers' Accounts For Losses, Additional Deposits,
Special And Irregular Charges. Keeps Records Of Overpayments On
Customer Accounts. Applies Overpayments To Charges On Customers'
Account Or Prepares Voucher For Refund. Investigates Incorrect
Billings Due To Charges Or Credits On Customers' Accounts And
Prepares Written Instructions For Correction. Reviews Accounts
Not Billed And Prepares Bill From Available Information. Enters
Information In Meter Books Which Was Received Too Late For
Billing, Such As Meter Test Reports And Missed Meter Readings.
Prepares Lists Of Special Billing Instructions, Incorporating
Charges Shown On Customers' Account. Processes Final Bills That
Exceed Amount Of Deposit To Enter Amount Of Net Bill. Prepares
And Mails Duplicate Bills As Requested. Interviews Customers And
Others In Person Or By Telephone To Answer Inquiries And
Complaints Pertaining To Bills, Customer Deposits, And Accounts.
May Specialize In Handling Inquiries Received By Mail, Compiling
Information From Customer Accounting Records For Replies
Dictated By Others.
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